Shipping + Returns Policy
All prices are in American dollars. All packages will be sent via Canada Post.
WHEN WILL MY ORDER SHIP?
All orders of ready-made art will ship within 1-3 business days from the date of payment. Custom orders or commissions will vary and require up to 3 weeks. You will be given a shipment date at the time of ordering. If you are in a hurry to receive your items, please contact us before placing your order. In the very rare event that we run out of something included in your order, you will be issued a full refund for that product(s) when your order ships.
SHIPPING COST CONSIDERATIONS
All shipping costs are automatically calculated by our shipping partners and Mindmelt Studio reserves the right to re-quote shipping costs if we discover the actual fees vary considerably from those calculated at checkout. You will be notified of any cost changes and have to ability to approve them before your order is shipped.
INTERNATIONAL ORDERS - TRACKED SHIPPING AND CUSTOMS CHARGES
Any orders shipped outside of North America will have tracked shipping. Import duties, taxes and charges are the responsibility of the buyer and are not included in your shipping cost. These are calculated by customs as your shipment enters its destination country and are completely beyond our control. Please check with your country’s customs office to determine what these additional costs may by prior to purchasing.
REPORTING DISCREPANCIES OR SHORTAGES
At Mindmelt Studio, we are committed to making sure you are completely satisfied with your purchase. All orders are checked before they are shipped but in the rare event that there are any shortages or discrepancies please report it to us within 48 hours of receipt. We are not responsible for any discrepancies in colours as monitor settings vary.
On rare occasions a package can be damaged on its way to you. Please open and inspect your parcel as soon as you receive it. In the case of damage, please notify Mindmelt Studio and the carrier immediately so we may initiate a claim. We will work with you and the carrier to correct the situation and make sure you receive replacements or a refund for the damaged items.
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at firstname.lastname@example.org.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at email@example.com with details of the product and the defect. You can send the item you consider defective to:
P.O Box 653
Brighton, ON, Canada
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Custom items and Commissions are non-refundable and non-exchangable.
SHIPPING YOUR RETURN
Return shipping is the responsibility of the buyer. We would recommend that you ship your parcel with a carrier that offers tracking and insurance when returning your order. If your package is lost or damaged during return shipping we will be unable to process your return.
To return the item you purchased, please mail it to:
P.O. Box 653
Brighton ON, Canada
CONDITION OF RETURNED ITEMS
Items returned not in original condition and/or without original packaging or damaged packaging may not be eligible for a refund. We reserve the right to refuse full or partial refunds on items returned altered or damaged in any way.
REFUNDS ON SHIPPING CHARGES
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
If your return is due to an error on the part of Mindmelt Studio we will gladly refund you for the shipping costs applied to your order. If the return is for any other reason, the shipping charges will not be included in your refund.